Contact Us

The answer to most of our frequently asked questions can be found here in our help centre. 

Delivery & Tracking

Information on delivery times, fees and "Pick up in Store".

Ordering & Accounts

Information on updating your order, payment options, online accounts and email subscriptions.


Returns policy information and how to make your return.

Product & Store

Information regarding our stores and products, including our size guides, where to find further product details, Store to Door & how to get in touch with a store.

Perks & Promos

Information on using a promo code to place your order, Cotton On & Co. Perks and gift cards.

Contact Us & General Info

Information on our Foundation, ethics, contacting our recruitment or marketing teams.

Can't find the answer to your question?

You can contact our customer service team via chat by clicking the red help icon on the bottom right side of your screen. 

Alternatively, you can contact customer service by choosing "Send us an email" below or calling +1 (844) 319-5970 (call charges may apply).


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