Promotions & Gift Cards
How do I enter my promo/coupon code?
Promo codes can be entered via the my bag page by selecting "Apply a promo code" and entering the code provided. Please note that promo codes are case sensitive. Code not applying? See...
My coupon / promotional code doesn't work
Having trouble with a promo code? If your promo code won’t apply or you get an error message, check whether the following applies to you: You’ve already used the code. Our promo codes can only b...
I didn't receive my 'Welcome' promo code
To be sure that you receive your welcome promo code, it is best to use your personal email rather than a work email address. Workplace email accounts may have security settings that prevent our ema...
Where can I buy a gift card?
You can buy a gift card at any Cotton On Group store. Gift cards can be used in any Cotton On Group store in the country of purchase. Can I buy or use a gift card online? Sorry, gift cards can't c...
How do I find out my gift card balance?
Forgotten your gift card balance, or unsure whether your gift card has expired? Don't worry, it happens to the best of us! Just send us a message using the 'Contact Us' link below, and let us know ...
Can I use a gift card to purchase items online?
Sorry, Gift Cards are only valid for purchases made in store and can't be used online.