Orders & Payments
Can I change or update my online order?
We work to get your order to you as quickly as possible, so once your order is placed it's not usually possible to make any changes. If you're able to jump on chat immediately after placing the ord...
Why does the item in my bag now say it is unavailable?
When you add items to your bag it doesn’t mean the item is reserved. The items will be available for anyone to purchase until you have checked out, paid and you order has been confirmed, so on occa...
What happens if my order is received damaged or incomplete?
Sorry your order hasn't arrived as it should have. Please get in touch using the contact us button below so that we can assist you further. To speed up the process make sure you include: Your orde...
Si usted habla Español, puede acceder a versiones de nuestras preguntas más frecuentes a continuación: NUESTRA POLITICA DE DEVOLUCION E INTERCAMBIO ENTREGA TÉRMINOS Y CONDICIONES DE USO El PROCE...
Problemas con su pedido?
Queremos que tenga la mejor experiencia de compra en línea, por lo que si usted tiene algún problema con su pedido, por favor, póngase en contacto con nuestro servicio de atención al cliente.
Términos y condiciones de uso
Nos reservamos el derecho de rechazar cualquier pedido que realice con nosotros por cualquier motivo. Por ejemplo, podemos rechazar su pedido si se sabe o sospecha que tiene la intención de vender ...
What payment methods do you accept online?
You can place your online order using any of the following options: Visa MasterCard Paypal Afterpay ApplePay Quadpay Klarna Cotton On Gift Card
How secure is my credit card and personal information?
Your security while shopping online with the Cotton On Group is very important to us, and we’ve taken all reasonable measures to make sure your credit card and personal details are kept safe at all...
Can I save an item to a wish list?
If something's caught your eye but you're not ready to buy it now, you can add it to your wishlist, and come back later when you’re ready to shop. Just look for the ‘Add to wishlist’ link on any pr...
How do I unsubscribe from emails?
You can change your subscription to our emails at any time. Click the ‘Unsubscribe’ or 'Update Profile' links at the bottom of one of our emails. This will take you to the preference centre where...
I can't log into my account
If you can't remember your password, just click the Forgotten Password link from the sign in page at the top of the website and you'll be able to choose a new password. Your user name will be your ...
I forgot my password or username!
Please go to the My Account page and click the 'Forgot My Password' button and we'll email you a link to reset your password. Your username will be your email address. If your email isn't recognize...
Do I need an account to place an order?
If you'd like to keep track of your orders and save your details, you might want to consider creating an account for convenience. Alternatively, you can select the guest checkout option which does...