Orders & Payments
Can I change or update my online order?
We work to get your order to you as quickly as possible, so once your order is placed it's not usually possible to make any changes. If you're able to immediately contact us using either the chat w...
Why does the item in my bag now say it is unavailable?
When you add items to your bag it doesn’t mean the item is reserved. The items will be available for anyone to purchase until you have checked out, paid and you order has been confirmed. So, on occ...
What happens if my order is received damaged or incomplete?
Sorry your order hasn't arrived as it should have. Please get in touch using the contact us button below so that we can assist you further. To speed up the process make sure you include: Your orde...
What payment methods do you accept online?
You can place your online order using any of the following options: Visa MasterCard Paypal Afterpay ApplePay Quadpay Klarna Cotton On Gift Card
How secure is my credit card and personal information?
Your security while shopping online with the Cotton On Group is very important to us, and we’ve taken all reasonable measures to make sure your credit card and personal details are kept safe at all...
Can I save an item to a wish list?
If something's caught your eye but you're not ready to buy it now, you can add it to your wishlist, and come back later when you’re ready to shop. Just click on the heart next to the "Add To Bag" b...
How do I unsubscribe from emails?
You can change your subscription to our emails at any time. Click the ‘Unsubscribe’ or 'Update Profile' links at the bottom of one of our emails. This will take you to the preference centre where...
I can't log into my account
*Please note, an online shopping account is different to a Perks membership. If you can't remember your password, just click the Forgotten Password link from the My Account page at the top of the w...
I forgot my password or username!
Please go to the My Account page and click the 'Forgot My Password' button and we'll email you a link to reset your password. Your username will be your email address. If your email isn't recogniz...
Do I need an account to place an order?
No, you do not need to register for a account in order to place an order. You can use the 'Guest Checkout' as a casual user. If you'd like to keep track of your orders and save your details, you m...