Product & Store
How can I find a measurement size guide?
There is a link to our size guide on the product page. This can be located just below the different color options, above and to the right of the size options for the current item. Alternatively, yo...
How can I find out what material your items are made from?
The product description section of the product page usually lists the product composition, or the material it is made from. If you can’t find this information in the product description, please get...
How can I find a product in store?
You're looking to purchase a specific item in-store you can check stock levels via the product page. Head to the product you're after, select the in-store tab, the size you need and enter your pos...
How do I locate an item online?
All items currently available to purchase online from our brands can be viewed on this website. If you can't find the item you want online, you can search for your nearest store in our Store Finder...
How can I find out whether you will restock an item?
Our brands are focused on offering fast, fun fashion that exceeds customers’ expectations, meaning that our styles and stock levels are constantly being updated. Due to the fast-paced nature of our...
Do you stock the same products online and in-store?
Our online store does not always stock the same items you'll find in-store, and prices may not be the same in-store as online. If you would like to check whether an item you found online is availa...
Retail Store Inquiries
How do I order via Store to Door?
Looking for something you want in-store but can't find the size or style you're after? Our in store team can order the item/s you need from our warehouse and have it delivered to your door via our ...
How can I contact a store?
Please refer to our Store Finder for the contact details of your nearest store.
Store locations and opening hours
Our store opening hours are listed online in our store finder.
Where can I buy a gift card?
You can buy a gift card at any Cotton On Group store. Gift cards can be used in any Cotton On Group store in the country of purchase.
How do I find out my gift card balance?
Forgotten your gift card balance? Don't worry, it happens to the best of us! You can check if there is anything left on your gift card, by adding it to your bag at check out. If there is a balance ...
Can I use a gift card to purchase items online?
Yes, gift cards with a pin number purchased in USA from Cotton On Group stores are now valid for use online and in store. Please note: cards purchased via a third party are not valid for online use...