Change of Mind Returns Policy

"Change of mind" includes purchases you have made in error eg accidentally ordered the wrong size or colour, items that don't fit the way that you would like or unwanted gifts.

If your item is faulty please see our Faulty Returns Policy

We will accept change of mind returns provided they meet the following guidelines:

✔ Return within 30 days*

*we will accept returns within 60 days for Cotton On Baby & Cotton On Kids Swimwear provided all other conditions are met

✔ Return with proof of purchase

✔ Item must be unworn, unwashed, unused with all original tags/labels attached

✔ Protective hygiene sticker must be in place for swimwear returns

✔ Returns must be made within the country of purchase to a store that stocks that brand.

✔ Item is not listed as an excluded item as outlined below


Excluded items (for change of mind returns):

✘ Underwear

✘ Earrings

✘ Cosmetics

✘ Gift Cards

✘ Sale/Clearance

✘ Seconds

✘ Charity Items

✘ Personalized product


Returns Process

  1. Head to your nearest store with your return and receipt
  2. The team in store will confirm that our returns policy has been met and help you with an exchange or refund.

If your purchase was made online you may choose to return to our online store. Visit Online Returns for more information.

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