Returns
Policy
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Change of Mind Returns Policy
Note: Due to COVID-19 concerns, we are temporarily closing all retail stores. Online purchases may be returned via post however we ask that in-store purchases are held until our stores re-open. ---...
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Faulty Returns Policy
If the products you have purchased from us are faulty, wrongly described or different from a sample shown, then we will meet our legal obligations in the country in which the products were purchase...
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Nuestra politica de devolucion e intercambio
Devoluciones defectuosas Si los productos que has comprado son defectivos, están descritos incorrectamente, o son diferentes de una muestra, cumpliremos con nuestras obligaciones legales en el país...
Processing
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Afterpay Returns
You can return your Afterpay purchase in store for an exchange, or via post for a refund. Just make sure your return meets our Returns Policy, then follow the steps below. To return your purchase f...
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Supre & Factorie Returns
Supré and Factorie purchases can be returned to our warehouse for a refund only provided that they meet our Returns Policy. Returns Process Head to Submit a Request and choose the Returns and Exch...
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In Store Returns
Online & store purchases can be returned in store provided they meet our change of mind or faulty returns policy. RETURNS PROCESS Take your item(s) to a Cotton On Group store in the country of pur...
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Online Returns
Online purchases can be returned in store or online provided they meet our returns policy. Purchases made in store need to be returned in store, see in store returns. Returns Process Head to Submi...