Returns

Policy

  • Change of Mind Returns Policy

    "Change of mind" includes purchases you have made in error eg accidentally ordered the wrong size or colour, items that don't fit the way that you would like or unwanted gifts. If your it...

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  • Faulty Returns Policy

    If something is faulty, incorrectly described or different from the sample shown we will provide an exchange or refund provided the item is returned within a reasonable time with proof of purchase....

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  • Nuestra politica de devolucion e intercambio

    General Articulos solo pueden ser intercambiados en la tienda. Articulos no pueden ser intercambiados por correo. Articulos comprados en la tienda solo pueden ser regresados en la tienda. Los gasto...

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Processing

  • Supre & Factorie Returns

    Supré and Factorie purchases can be returned to our warehouse for a refund only provided that they meet our Returns Policy. Returns Process Head to Submit a Request and choose the Returns and Exch...

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  • In Store Returns

    Online & store purchases can be returned in store provided they meet our change of mind or faulty returns policy. RETURNS PROCESS Take your item(s) to a Cotton On Group store in the country of...

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  • Online Returns

    Online purchases can be returned in store or online provided they meet our returns policy. Purchases made in store need to be returned in store, see in store returns. Returns Process Head to Submi...

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