Returns

Policy

  • Change of Mind Returns Policy

    "Change of mind" includes purchases you have made in error eg accidentally ordered the wrong size or colour, items that don't fit the way that you would like or unwanted gifts. If your it...

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  • Faulty Returns Policy

    If the products you have purchased from us are faulty, wrongly described or different from a sample shown, then we will meet our legal obligations in the country in which the products were purchase...

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  • Nuestra politica de devolucion e intercambio

    Devoluciones defectuosas Si los productos que has comprado son defectivos, están descritos incorrectamente, o son diferentes de una muestra, cumpliremos con nuestras obligaciones legales en el país...

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Processing

  • Afterpay Returns

    You can return your Afterpay purchase in store for an exchange, or via post for a refund. Just make sure your return meets our Returns Policy, then follow the steps below. To return your purchase f...

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  • Supre & Factorie Returns

    Supré and Factorie purchases can be returned to our warehouse for a refund only provided that they meet our Returns Policy. Returns Process Head to Submit a Request and choose the Returns and Exch...

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  • In Store Returns

    Online & store purchases can be returned in store provided they meet our change of mind or faulty returns policy. RETURNS PROCESS Take your item(s) to a Cotton On Group store in the country of...

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  • Online Returns

    Online purchases can be returned in store or online provided they meet our returns policy. Purchases made in store need to be returned in store, see in store returns. Returns Process Head to Submi...

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