Returns

Policy

  • Change of Mind Returns Policy

    Note: Due to COVID-19 concerns, we are temporarily closing all retail stores. Online purchases may be returned via post however we ask that in-store purchases are held until our stores re-open. ---...

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  • Faulty Returns Policy

    If the products you have purchased from us are faulty, wrongly described or different from a sample shown, then we will meet our legal obligations in the country in which the products were purchase...

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  • Nuestra politica de devolucion e intercambio

    Devoluciones defectuosas Si los productos que has comprado son defectivos, están descritos incorrectamente, o son diferentes de una muestra, cumpliremos con nuestras obligaciones legales en el país...

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Processing

  • Afterpay Returns

    You can return your Afterpay purchase in store for an exchange, or via post for a refund. Just make sure your return meets our Returns Policy, then follow the steps below. To return your purchase f...

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  • Supre & Factorie Returns

    Supré and Factorie purchases can be returned to our warehouse for a refund only provided that they meet our Returns Policy. Returns Process Head to Submit a Request and choose the Returns and Exch...

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  • In Store Returns

    Online & store purchases can be returned in-store provided they meet our change of mind or faulty returns policy. RETURNS PROCESS Take your item(s) to a Cotton On Group store in the country of pur...

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  • Online Returns

    Online purchases can be returned in-store or online provided they meet our returns policy. Purchases made in-store need to be returned in-store, see in store returns. Returns Process Head to Submi...

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