Online Returns

Online purchases can be returned in store or online provided they meet our returns policy. Purchases made in store need to be returned in store, see in store returns.

Returns Process

  1. Head to Submit a Request and choose the Returns and Exchanges form
  2. Provide your details and we'll contact you by email with everything you need to return your order for a refund. 

Important Information

  1. We are unable to offer an exchange via our online store, if you are after an exchange we recommend heading into store to make your return. If you can’t get into store but you really want another item, we recommend you place a second order to make sure you don’t miss out.
  2. Shipping costs can’t be refunded if there are other items listed on the original invoice that you aren't returning. 
  3. Your personal information will be used according to our Privacy Policy to process your refund or return.

Can't find your returns form? Download one here!

Have more questions?