How much will delivery cost?
Visit Delivery to see delivery fees and information.
How can I track my order?
Once your order leaves our warehouse, you’ll receive an email with a tracking number that can be used to check your parcel’s progress. Orders are shipped via Toll and can be tracked via the UPS W...
Will a Public Holiday delay my delivery?
If your order is placed on a Public Holiday it will not be processed and despatched until the next business day. During National and State specific public holidays or busy sale periods you may expe...
Do I need to sign for my order?
All orders sent within the USA require a signature on delivery. If unable to sign for your order, USP will leave a note with instructions to pick up from a designated post office.
Do you deliver flammable items?
Nail polish, flammable items, batteries, and some consumable items cannot be delivered internationally. You can find more details on the United Postal Union Convention website.
Which stores offer Ship to Store?
Ship to Store is available in select stores. You can find your nearest Ship to Store location during checkout. Just select Ship to Store as your delivery method and then enter your suburb or zip co...
How do I collect my Ship to Store order?
We’ll be in touch by email and/or SMS as soon as your order is ready to be collected from your nominated store. Once you receive this message just head to the counter, and any of our team members w...
Which stores offer Store to Door?
Store to Door is available in all Cotton On Group stores.
International Delivery Information
Canadian Orders - $7.00 FREE for orders over $60 Orders will leave our warehouse in 1-4 business days Delivery within 4-14 business days Please note that we cannot ship to a PO Box. Please use a s...