Please Note: We are experiencing delivery delays due to Covid-19 restrictions. Please allow an additional few days to receive your parcel

Contact Us

The answer to most of our frequently asked questions can be found here in our help centre. 

Delivery & Tracking

Information on delivery times, fees and "Pick up in Store".

Ordering & Accounts

Information on updating your order, payment options, online accounts and email subscriptions.


Returns policy information and how to make your return.

Product & Store

Information regarding our stores and products, including our size guides, where to find further product details, Store to Door & how to get in touch with a store.

Perks & Promos

Information on using a promo code to place your order, Cotton On & Co. Perks and gift cards.

Contact Us & General Info

Information on our Foundation, ethics, contacting our recruitment or marketing teams.

Can't find the answer to your question?

You can contact our customer service team 24/7 via chat by clicking the red help icon on the bottom right side of your screen. 



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