The answer to most of our frequently asked questions can be found here in our help centre.
Information on delivery times, fees and "Pick up in Store".
Information on updating your order, payment options, online accounts and email subscriptions.
Returns policy information and how to make your return.
Information regarding our stores and products, including our size guides, where to find further product details, Store to Door & how to get in touch with a store.
Information on using a promo code to place your order, Cotton On & Co. Perks and gift cards.
Information on our Foundation, ethics, contacting our recruitment or marketing teams.
Can't find the answer to your question?
You can contact our customer service team via chat by clicking the red help icon on the bottom right side of your screen.
Alternatively you can contact customer service by choosing "Send us an email" below or calling 888 719 9755 (call charges apply).