Please Note: We are experiencing delivery delays due to Covid-19 restrictions. Please allow an additional few days to receive your parcel

Customer Service Contact Info

We may be able to answer your query with one of our Help Centre articles. We've listed the most commonly asked questions below!

If you can't find the answer to your query, you can contact our customer service team 24/7  by clicking the red chat/help icon on the bottom right side of your screen. 

Delivery & Tracking

Information on delivery times, fees and "Pick up in Store".

Ordering & Accounts

Information on updating your order, payment options, online accounts and email subscriptions.


Returns policy information and how to make your return.

Product & Store

Information regarding our stores and products, including our size guides, where to find further product details, Store to Door & how to get in touch with a store.

Perks & Promos

Information on using a promo code to place your order, Cotton On & Co. Perks and gift cards.

Contact Us & General Info

Information on our Foundation, ethics, contacting our recruitment or marketing teams.



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