We may be able to answer your query with one of our Help Centre articles. We've listed the most commonly asked questions below!
If you can't find the answer to your query, you can contact our customer service team 24/7 by clicking the red chat/help icon on the bottom right side of your screen.
Alternatively, you can call us on (844) 319-5970 between 9am and 6pm PST.
Information on delivery times, fees and "Pick up in Store".
Information on updating your order, payment options, online accounts and email subscriptions.
Returns policy information and how to make your return.
Information regarding our stores and products, including our size guides, where to find further product details, Store to Door & how to get in touch with a store.
Information on using a promo code to place your order, Cotton On & Co. Perks and gift cards.
Information on our Foundation, ethics, contacting our recruitment or marketing teams.